🌟 Community Initiative! I run a free monthly tech training program for Darwin residents.
SonicHR is a managed services provider delivering field-based IT support to retail and commercial clients across the NT. In this role I operate as an on-site engineer, responding to scheduled maintenance calls and reactive support requests at client sites including JB-HiFi and The Good Guys.
What I do here:
Routine infrastructure maintenance across servers, workstations, network equipment, UPS systems, and server room hardware
Endpoint diagnostics and resolution — hardware, software, printing, and peripherals
Network validation: IP addressing, DNS configuration, hostname standards
SCCM deployment verification and antivirus compliance checks
POS hardware replacement and configuration (Quest QT720 Pin Pads)
Server rack ePDU troubleshooting and workstation replacements with full data migration
Replacement of Quest QT720 Pin Pads for POS machine (TGG Darwin)
Routine maintenance for ICT infrastructure at JB-HiFi (Casuarina)
Routine maintenance for ICT infrastructure at JB-HiFi (Berrimah)
Troubleshooting of Server Rack ePDU connection issues
Replacement of workstations, configuration of printers, backup and transfer of data to the new workstation and installation of software.